Supplying the Repair Industry: Pt 1 | Repair Shop Reckoning | Episode 10

On this week's Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager at Auto-Wares, for a no-holds-barred look at the auto parts industry. From stock boy to seasoned pro, Jeff shares how customer service has morphed from handshakes to high-tech systems. He pulls no punches discussing skyrocketing repair costs, diagnosing today’s complex electrical components, and navigating unreliable suppliers. 
Jeff also tackles the growing tech shortage, taking aim at societal pressures favoring college over trade schools, despite increasing interest in automotive careers. From flatlining traditional part sales to rising demand for turbochargers, Jeff lays out why ongoing education and reliable resources are critical. It’s a raw, insightful conversation that every shop owner needs to hear.

Chapters
00:00 Introduction
01:03 Jeff’s Early Days in Auto Parts
03:01 The Evolution of Job Searching
05:01 Navigating the Tool Business
08:00 The Impact of Technology on the Industry
10:00 Challenges of Modern Parts Sales
12:40 Warranty Woes and Customer Expectations
16:00 Quality Control in Parts Supply
20:01 The Technician Shortage Crisis
23:01 Changing Perceptions of Automotive Careers
28:00 Training and Adaptation in the Industry
31:00 The Heavy-Duty Truck Market
34:00 Navigating Competition and Market Changes

 

Auto-Wares Website: https://autowares.com/

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