Detailing Success w/ Lincoln Brown: Pt 2 | Repair Shop Reckoning | Episode 9

In the second part of this insightful conversation, Kevin Brown dives deeper with Lincoln Brown of LCB Auto Detailing to uncover the keys to building a thriving auto detailing business. Lincoln stresses reinvesting in equipment and employee training to elevate service quality and professionalism, while maintaining a polished appearance to win customer trust.
From tackling flat-rate pay challenges to leveraging social media for outreach, Lincoln shares strategies for navigating modern business hurdles. He highlights the power of platforms like Google and TikTok for generating leads, managing reviews, and creating instructional content that builds credibility. Practical tips on detailing, such as understanding pH levels in chemicals, offer valuable insights for shop owners and detailers alike.
The discussion also delves into client relationship management—knowing when to let go of problematic customers and keeping detailed records to avoid disputes. Lincoln’s candid take on the value of hands-on experience over traditional education challenges conventional norms, making this episode a must-listen for entrepreneurs eager to refine their approach and take calculated risks for big rewards.

 

00:00 Introduction to Repair Shop Wrecking
00:43 The Importance of Reinvestment
04:02 Mindset in Business
06:54 Leveraging Social Media
10:00 Future Plans for LCB Auto Detailing
12:01 Understanding Detailing Chemicals
15:00 Challenges with Rust Repair
19:00 Navigating Social Media Advertising
24:00 The Value of On-the-Job Training
29:00 Risk and Reward in Business