Supplying the Repair Industry: Pt 2 | Repair Shop Reckoning | Episode 11

In this episode of Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager from Auto-Wares, to tackle the hard truths about the rising costs of car repairs. From skyrocketing parts prices to the critical need for licensed mechanics, Stucki lays it all out. He shares personal stories, like improper brake repairs, to drive home the importance of safety and quality in an evolving industry.
The conversation dives into challenges like navigating ADAS technology, OEM software requirements, and the growing shift from engine rebuilds to replacements. Stucki calls out the struggles of independent shops facing fierce competition, rising labor costs, and inventory headaches. He also highlights the impact of retiring shop owners, the importance of customer relationships, and the fight to stay profitable amidst industry disruptions. Tune in for unfiltered insights on surviving—and thriving—in the collision and repair game.

Chapters
00:00 Introduction to Repair Shop Reckoning
01:01 The High Cost of Repairs
02:54 Dangers of DIY Repairs
04:40 Supply Chain Challenges During COVID
06:02 Evolving Oil Change Standards
07:36 The Rise of Direct Injection and Its Issues
09:14 Advancements in Automotive Technology
11:20 The Future of Independent Repair Shops
13:20 Changing Customer Expectations
15:44 The Importance of Preventative Maintenance
17:48 Challenges of Aging Workforce in Repair Shops
20:11 Navigating the Changing Landscape
22:39 The Role of Investment Groups
25:11 The Shift to Online Ordering
28:02 The Changing Dynamics of Customer Relationships
30:00 Impact of COVID on the Automotive Industry
32:00 Navigating Economic Pressures
34:50 The Search for Growth in a Stagnant Market
37:20 Building Lasting Customer Relationships
39:00 Challenges and Opportunities in Electric Vehicles
43:30 The Future of Automotive Technology

Auto-Wares Website: https://autowares.com/

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