Repair Shop Reckoning

Setting Standards For The Future Part 2 | Repair Shop Reckoning | Episode 15

In this part 2, Dave Davis, from Hunter Engineering, tackles  the challenges facing the automotive industry, including staffing shortages, EV reliability, and the complexities of Advanced Driver-Assistance Systems (ADAS). He touches on the evolving role of calibration technology, the importance of customer service, and the pressures of rising repair costs. With personal stories and a look at the way the industry is going, Dave emphasizes the need for adaptation in the face of new technology and shifting consumer expectations.
 
00:50 The Changing Landscape of Engineering
02:00 Career Paths for the Next Generation
04:50 Concerns About EV Infrastructure
10:50 The Future of EVs and Combustion Engines
14:10 The Body Shop Dilemma
22:30 The Importance of Proper Calibration
24:00 Innovations in Alignment Technology
30:40 Navigating Complex Repairs
34:00 Handling Customer Relations
36:30 The Impact of Customer Reviews
42:00 The Evolution of Shop Management
46:00 Cashless Transactions and Modern Payment Systems
 
==============================================================
 
🎙️ Connect with Us:
Website: https://www.motorcitytruckcollision.com/
Facebook: https://www.facebook.com/MotorcityTruckCol...
LinkedIn: https://www.linkedin.com/in/kevin-brown-25...

Setting Standards For The Future Part. 1 | Repair Shop Reckoning | Episode 14

In this episode, Kevin is joined by Dave Davis from Hunter Engineering, who shares insights into the evolving landscape of aftermarket sales, focusing on tire changers, balancers, alignment tools, and automated drive assist technology. He discusses the challenges facing the automotive industry, including staffing shortages, skill gaps, and technician frustrations, while also highlighting Hunter's commitment to innovation and customer support. If you want to know more about the future of automotive repairs, you do not want to miss this episode!
 
01:19 The Impact of Quality Equipment
06:30 Challenges in the Repair Industry
09:00 Work-Life Balance in the Industry
12:30 The Evolution of Automotive Repair
15:00 Building Trust in Customer Relationships
18:00 Preparing for the Future of Automotive Repair
21:00 The Changing Landscape of Dealerships
24:00 Innovations in Repair Technology
28:55 The Longevity of Hunter Equipment
31:00 Lessons Learned from Equipment Choices
39:00 The Importance of Quality Maintenance
41:00 The Future of Automotive Repair
 
==============================================================
 
🎙️ Connect with Us:
Website: https://www.motorcitytruckcollision.com/
Facebook: https://www.facebook.com/MotorcityTruckCol...
LinkedIn: https://www.linkedin.com/in/kevin-brown-25...

Surviving the Grind: Business, Breakdowns & Balance Part 2 | Repair Shop Reckoning | Episode 13

In part two of this discussion, Bill Griffin of Griffin’s Neighborhood Auto Clinic continues his conversation with Kevin about the challenges facing mechanics and the realities of running an independent repair shop. He delves deeper into the struggles of hiring, cautioning against dealership-trained techs and their rigid approaches. Bill stresses the importance of hands-on experience over certifications and the need for efficient organization to keep operations running smoothly.
As the conversation shifts to management, Griffin reflects on his journey from technician to shop owner. He talks about delegating responsibilities, giving his team more independence, and managing relationships in a professional setting. He also touches on the importance of ongoing training, fostering a positive work environment, and preparing for the future, including his plans to pass the business to a trusted employee.
00:00 Introduction to Bill Griffin00:29 Tales from the Garage & Hiring the Right Technicians03:39 The Independent Shop Advantage & Flat Rate vs. Hourly Pay08:47 Toolbox Pride, Professionalism & The Challenge of Certifications12:57 Shifting Responsibilities & Navigating Shop Politics19:18 Efficiency in the Workplace & Managing Payroll25:16 Outsourcing Work & Stepping Back as an Owner30:03 Revamping the Business & Joining Shop Fix34:12 The Collision Business Challenge & Technological Advancements in Repair40:10 Compensation, Expectations & Empowering the Next Generation51:30 The Future of Performance Work & Team Building

Surviving the Grind: Business, Breakdowns & Balance Part 1 | Repair Shop Reckoning | Episode 12

This week on "Repair Shop Reckoning", Kevin Brown sits down with shop owner Bill Griffin to unpack his unexpected path into the industry. Bill started in accounting but ended up at Jiffy Lube, bouncing between dealerships before a layoff forced him into side work and MoTec training. The 2007 recession pushed him to open his own shop after seeing firsthand how broken the industry was. But self-employment came with real struggles—funding battles, hiring nightmares, and a brutal snowmobiling accident that put everything into perspective.  
Bill opens up about parking lot wars, toxic employees, and the toll it took on his personal life, including a divorce that forced him to rethink his business. After 18 years, he’s seen it all—rising costs, technician shortages, and the daily grind of keeping a shop alive. No fluff, no sugarcoating—just real talk from the trenches.
00:00 Introduction to the Race is Zero00:36 Bill’s Journey Begins03:30 The Leap of Faith07:05 Challenges and Triumphs10:00 A Life-Altering Accident13:25 Rebuilding and Recovery15:00 Learning the Business Side19:44 Family Dynamics in Business22:12 Navigating Change and Divorce26:20 Embracing Technology in Business30:00 The Weight of Missing Transactions32:00 The Rollercoaster of Business Ownership34:00 Navigating the Impact of COVID-1936:00 The Challenge of Retaining Talent38:00 Crisis Management in Business40:00 The Importance of Team Dynamics44:00 Lessons Learned from Employee Conflicts50:00 Final Reflections on Leadership

Supplying the Repair Industry: Pt 2 | Repair Shop Reckoning | Episode 11

In this episode of Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager from Auto-Wares, to tackle the hard truths about the rising costs of car repairs. From skyrocketing parts prices to the critical need for licensed mechanics, Stucki lays it all out. He shares personal stories, like improper brake repairs, to drive home the importance of safety and quality in an evolving industry.The conversation dives into challenges like navigating ADAS technology, OEM software requirements, and the growing shift from engine rebuilds to replacements. Stucki calls out the struggles of independent shops facing fierce competition, rising labor costs, and inventory headaches. He also highlights the impact of retiring shop owners, the importance of customer relationships, and the fight to stay profitable amidst industry disruptions. Tune in for unfiltered insights on surviving—and thriving—in the collision and repair game.
Chapters00:00 Introduction to Repair Shop Reckoning01:01 The High Cost of Repairs02:54 Dangers of DIY Repairs04:40 Supply Chain Challenges During COVID06:02 Evolving Oil Change Standards07:36 The Rise of Direct Injection and Its Issues09:14 Advancements in Automotive Technology11:20 The Future of Independent Repair Shops13:20 Changing Customer Expectations15:44 The Importance of Preventative Maintenance17:48 Challenges of Aging Workforce in Repair Shops20:11 Navigating the Changing Landscape22:39 The Role of Investment Groups25:11 The Shift to Online Ordering28:02 The Changing Dynamics of Customer Relationships30:00 Impact of COVID on the Automotive Industry32:00 Navigating Economic Pressures34:50 The Search for Growth in a Stagnant Market37:20 Building Lasting Customer Relationships39:00 Challenges and Opportunities in Electric Vehicles43:30 The Future of Automotive Technology
Auto-Wares Website: https://autowares.com/
==============================================================
🎙️ Connect with Us:Website: https://www.motorcitytruckcollision.com/Facebook: https://www.facebook.com/MotorcityTruckCollision/LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

Supplying the Repair Industry: Pt 1 | Repair Shop Reckoning | Episode 10

On this week's Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager at Auto-Wares, for a no-holds-barred look at the auto parts industry. From stock boy to seasoned pro, Jeff shares how customer service has morphed from handshakes to high-tech systems. He pulls no punches discussing skyrocketing repair costs, diagnosing today’s complex electrical components, and navigating unreliable suppliers. Jeff also tackles the growing tech shortage, taking aim at societal pressures favoring college over trade schools, despite increasing interest in automotive careers. From flatlining traditional part sales to rising demand for turbochargers, Jeff lays out why ongoing education and reliable resources are critical. It’s a raw, insightful conversation that every shop owner needs to hear.
Chapters00:00 Introduction01:03 Jeff’s Early Days in Auto Parts03:01 The Evolution of Job Searching05:01 Navigating the Tool Business08:00 The Impact of Technology on the Industry10:00 Challenges of Modern Parts Sales12:40 Warranty Woes and Customer Expectations16:00 Quality Control in Parts Supply20:01 The Technician Shortage Crisis23:01 Changing Perceptions of Automotive Careers28:00 Training and Adaptation in the Industry31:00 The Heavy-Duty Truck Market34:00 Navigating Competition and Market Changes
 
Auto-Wares Website: https://autowares.com/
==============================================================
🎙️ Connect with Us:Website: https://www.motorcitytruckcollision.com/Facebook: https://www.facebook.com/MotorcityTruckCollision/LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

Detailing Success w/ Lincoln Brown: Pt 2 | Repair Shop Reckoning | Episode 9

In the second part of this insightful conversation, Kevin Brown dives deeper with Lincoln Brown of LCB Auto Detailing to uncover the keys to building a thriving auto detailing business. Lincoln stresses reinvesting in equipment and employee training to elevate service quality and professionalism, while maintaining a polished appearance to win customer trust.From tackling flat-rate pay challenges to leveraging social media for outreach, Lincoln shares strategies for navigating modern business hurdles. He highlights the power of platforms like Google and TikTok for generating leads, managing reviews, and creating instructional content that builds credibility. Practical tips on detailing, such as understanding pH levels in chemicals, offer valuable insights for shop owners and detailers alike.The discussion also delves into client relationship management—knowing when to let go of problematic customers and keeping detailed records to avoid disputes. Lincoln’s candid take on the value of hands-on experience over traditional education challenges conventional norms, making this episode a must-listen for entrepreneurs eager to refine their approach and take calculated risks for big rewards.
 
00:00 Introduction to Repair Shop Wrecking00:43 The Importance of Reinvestment04:02 Mindset in Business06:54 Leveraging Social Media10:00 Future Plans for LCB Auto Detailing12:01 Understanding Detailing Chemicals15:00 Challenges with Rust Repair19:00 Navigating Social Media Advertising24:00 The Value of On-the-Job Training29:00 Risk and Reward in Business
 

Detailing Success w/ Lincoln Brown: Pt 1 | Repair Shop Reckoning | Episode 8

In this candid episode, Kevin Brown sits down with Lincoln Brown, owner of LCB Detailing in Howell, Michigan, to explore his journey from cleaning cars at his father’s request to running a mobile detailing business. Lincoln shares how TikTok-inspired hustle and some local marketing grit launched his detailing career, despite early challenges like lacking a driver’s license and handling equipment failures.The conversation dives into the trials of managing customer expectations and the pivotal role of structured processes in streamlining operations. From upgrading to more efficient equipment to adopting Urable for payments, Lincoln reveals how he fine-tuned his business for success.Financial insights take center stage as Lincoln emphasizes accurate pricing, proper insurance, and solid bookkeeping practices. Personal anecdotes, like trailer damage after a lucrative job and humorous family moments, highlight his resilience. This episode is packed with actionable advice for shop owners looking to overcome challenges and scale their businesses effectively.
00:00 Introduction to Repair Shop Reckoning00:44 The Journey Begins: From Cleaning Cars to Business Owner02:05 The Power of Social Media and Community Engagement04:51 Challenges of Starting Out: Equipment and Learning Curve07:34 Going Mobile: The Transition and Setup10:08 Investing in Quality: Tools of the Trade13:00 Finding Efficiency: Developing a Process17:10 Understanding Costs and Pricing Strategies22:03 The Importance of Insurance and Legal Compliance27:20 Lessons Learned: The Value of Hard Work and Investment29:32 The Importance of Vehicle Maintenance30:46 Learning Through Mistakes33:00 The Role of Accountability in Business34:14 Streamlining Processes for Efficiency36:42 Adapting to Technology in Business39:33 Navigating the Evolution of Communication Technology42:00 Financial Management and Record Keeping45:01 Preparing for Slow Times in Business46:16 Understanding Profit Margins

Liabilities, Lessons, and Lift Kits w/ Marty Woods: Pt 2 | Repair Shop Reckoning | Episode 7

Host Kevin Brown continues his conversation with Marty from Martin’s Tire & Service in Part 2 of this deep dive into Advanced Driver Assistance Systems (ADAS) calibration. Marty breaks down the hefty financial investments required for equipment and training, emphasizing the need to set proper pricing to stay profitable. He critiques competitors offering free calibrations, calling out the unsustainability of such practices, and highlights strategies like charging research fees to improve insurance communication and reduce disputes.The conversation shifts to better workflows, from charging $180 estimate fees to using tools like Revv for OEM-guided calibrations. Marty and Kevin discuss the pitfalls of rushed repairs, the importance of pre-alignment checks, and partnerships between body shops and service providers to share costs and boost efficiency.Marty also tackles common ADAS missteps, from misaligned sensors to radar malfunctions, stressing manufacturer procedures and staff training to get it right. He shares hard-earned insights on managing customer expectations, justifying premium pricing, and collaborating with smaller shops to stay competitive in a market dominated by large chains.This episode is packed with practical advice for tackling ADAS challenges while keeping your repair business ahead of the curve.
 
00:00 Introduction to ADAS00:31 Investing in Equipment01:05 Navigating Insurance Challenges02:13 The Importance of Accurate Estimates03:11 Charging for Calibration Services04:55 Building Partnerships with Body Shops06:33 The Role of Technology in Repairs08:14 Understanding Calibration Requirements09:12 Common Calibration Misunderstandings10:00 Real-World Calibration Challenges12:35 The Importance of Following Procedures14:00 Customer Education and Communication16:00 The Evolution of Automotive Technology18:00 Calibration in High-End Vehicles20:11 Liability and Documentation22:00 Customer Expectations and Education24:00 Augmented Reality and Calibration25:40 Maintenance and Injector Cleaning27:00 Tesla Calibration and Liability Concerns29:30 Documentation and Customer Communication32:00 Handling Customer Complaints36:00 The Future of ADAS and Calibration40:00 The Business of Auto Repair45:00 Value Proposition in Auto Repair52:00 Collaboration and Networking in the Industry

Liabilities, Lessons, and Lift Kits w/ Marty Woods: Pt 1 | Repair Shop Reckoning | Episode 6

This week, host Kevin Brown sits down with Marty from Martin’s Tire & Service to dig into the realities of running a repair shop in today’s challenging landscape. In the first episode of this two-part series, Marty shares his journey, from retail loss prevention to opening a performance shop and eventually pivoting to general auto repair for better profits. He doesn’t hold back about the challenges of working with Advanced Driver Assistance Systems (ADAS) and the dangers of vehicle mods like lift kits. Marty recounts a truck accident tied to modified ADAS features, highlighting the liability risks shops face when recalibrations go wrong.Kevin and Marty discuss practical strategies to protect your shop, including clear terms of service, pricing, and knowing when to turn down risky jobs. They cover tools like the Altel IA 900 for streamlining ADAS calibrations and the ongoing battles with insurance companies. Stay tuned for Part 2!
 
00:00 Introduction to ADAS01:12 Marty’s Journey in the Automotive World04:45 The Shift from Performance to ADAS07:30 Understanding Lift Kits and Their Implications10:01 Liability and Responsibility in Automotive Repairs13:00 The Importance of Certifications18:00 Navigating Customer Expectations22:00 Investing in ADAS Technology28:00 The Evolution of ADAS Calibration29:30 Understanding Camera Adjustments31:00 The Challenges of Calibration Costs33:30 Navigating OEM Requirements36:30 The Role of Technology in Estimation39:00 The Business of Body Shops40:30 Conclusion and What’s Next